Working with Standard Reports >

Deleting a Standard Report

Administration Manager allows you to create and delete many objects, such as companies, workgroups, agents, projects, data sources, and so on, however, deleting an object from Administration Manager does not delete the object from the Oracle Contact Center Anywhere database. For example, if you delete a workgroup in Administration Manager, the workgroup still exists in the Oracle Contact Center Anywhere database and is marked as deactivated for display. Because objects remain indefinitely in the database, they can be picked up by reports that contain historical data. If you delete a workgroup on 15 January, and then run a report that shows workgroup activity going back to 1 January, the report will show the activity from the deleted workgroup.

This topic describes how to delete a standard report.

To delete a standard report

Click Reports.
Click the report category (such as Contact Center Operations) containing the report that you want to delete.
Click a report type, for example, Billing Report, to access a list of reports of that type.
Right-click the report that you want to delete.
Select Delete from the menu.

NOTE:  You can also select a report, and then click Delete.

Click OK to confirm the deletion.