This section describes the standard reports that are available for you to create, view, and understand contact center trends, activities, and agent performance. It includes the following topics:

Standard Reports
Viewing Standard Reports
Adding or Editing Standard Reports
Deleting a Standard Report
Setting the Standard Report Regional Options
Identifying Standard Report Contents
Determining the Standard Report Layout
Selecting an Output Format for Standard Reports
Scheduling a Standard Report
Identifying Who Can Access Standard Reports
Contact Center Operations Reports
Workgroup Productivity Reports
Predictive and Preview Reports
Agent Profile and Productivity Reports
Project Segments Report
Network Traffic Reports
Tenant Summary View

NOTE:  As a supervisor, you can view reports, but you cannot create or edit them. If you are a supervisor and want a new report, contact your administrator.