Working with Advanced Reports >

Deleting an Advanced Report

Administration Manager allows you to create and delete many objects, such as workgroups, data sources, companies, projects, agents, and so on. Deleting an object from Administration Manager does not delete the object from the Oracle Contact Center Anywhere database. For example, if you delete a project in Administration Manager, the project still exists in the Oracle Contact Center Anywhere database and is denoted as being deactivated for display.

Objects remain indefinitely in the Oracle Contact Center Anywhere database and can be picked up by reports that include historical data. For example, if you delete a project on 11 November, and then run a report that shows project activity dating back to 1 November, the report will show the activity from the deleted project.

This topic describes how to delete an advanced report.

To delete an advanced report

In the Navigation Pane, navigate to Custom Reports, and then Advanced Reports.

A list of available reports appears.

Click a report name, for example, Daily Project Performance, to access a list of reports of that type.
Right-click the report that you want to delete.
Select Delete from the menu.

NOTE:  You can also select a report, and then click Delete.

Click OK to confirm the deletion.