Working with Advanced Reports >

Configuring the Report.xml File

The first time you use the report scheduling feature, you must make some minor edits to the report.xml file.

To configure the report.xml file

  1. After installing the most current Oracle Contact Center Anywhere build, find the report.xml file at the following location:

    2. TAW/custom/report.xml

  2. Open the report.xml file using a text editing program, such as Notepad.
  3. Verify that the following tags have the correct values.

    4. NOTE:  The following examples show the default directory paths, but you must verify that these examples are correct for your Web site.

    • The url parameter must contain the URL path of your Oracle Contact Center Anywhere Web Server:

    <parameter

    name=“url”

    value=“http://<machine name>/TAW”

    />

    • The urlReportCss parameter must contain the URL path to the web_clients.css file:

    <parameter

    name=“urlReportCss”

    value=“http://<machine_name>/TAW/css/web_clients.css”

    />

    • The urlReport parameter must contain the URL path to the report directory:

    <parameter

    name=“urlReport” value=“http://<machine_name>/TAW/AdministrationManager/report”

    />

  4. Save any changes.
  5. Restart the Oracle Contact Center Anywhere Web Server.
Published: 06 April 2009