This section of Oracle Contact Center Anywhere describes the advanced reports that you can create in either tabular and graphical format. It includes the following topics:

Advanced Reports
Viewing Advanced Reports
Adding or Editing Advanced Reports
Deleting an Advanced Report
Identifying Advanced Report Contents
Setting the Display Time, Language, and Format for Advanced Report
Selecting an Output Format for Advanced Reports
Scheduling an Advanced Report
Identifying Who Can Access Advanced Reports
Printing Advanced Reports
Configuring the Report.xml File
Daily Project Performance Report
Interval Workgroup Performance Report
User Login/Logout Report
User Hourly Average Report
Daily User Performance Report
Peak Interactions Report
System Peak Interactions Report
Interaction Outcome by Workgroup Report
Service Billing Report by Project
User Status Duration Report
Inbound Traffic Report by Project
Admin Audit Report
Security Audit Report
Platform Use Report
Tenant Use Report
Real Time Tenant Summary Report
Configuration Baseline Report