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Working with Advanced Reports >
User Login/Logout Report
This topic describes the User Login/Logout Report. The User Login/Logout Report tracks, by user (agents and supervisors), the user's login and logout activity, the duration of the login, and the logout reason for a specified date and time.
Parts of the User Login/Logout Report
This topic describes the different parts of the User Login/Logout Report:
- Date(s). The start and end dates for the period.
- Users. The users included in the report, as indicated in the Content tab.
- Report Printed On. The date and time, based on the time zone selection.
- Page 1 of x. Where x indicates the total number of pages.
Table 103 describes the Login/Logout Area elements, the corresponding tables, and the formulas used in calculations (where applicable) of the User Login/Logout Report.
Table 103. Login/Logout Area of the User Login/Logout Report
| Field
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Description
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Table
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Calculation
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| Name
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Represents the user name.
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Not applicable.
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| Date
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Represents the date of login
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userlogin
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Not applicable.
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| Event Time
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Represents the time of login and logout.
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UserStats
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Not applicable.
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| Type
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Represents the agent's activity (login and logout) associated with each event time.
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userlogin
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Not applicable.
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| Duration
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Represents the duration of login.
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UserStats
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Calculate the sum of (Duration).
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| Logout Reason
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The reason for logout options are:
- 0 indicates Agent Logout
- 1 indicates Web Session Timeout
- 2 indicates Agent Inactivity
- 3 indicates Resource Shutdown
- 4 indicates Second Login
- 5 indicates Supervisor Logout
- 6 indicates Login by Phone
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userlogin
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Not applicable.
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| Total
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The total login duration for all selected agents.
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userlogin
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Date plus duration.
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| Average
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The average login duration for all agents.
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None
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The total login duration divided by the number of agents reported.
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