Company

Names of the companies as defined in Oracle Contact Center Anywhere

Package

Package name defined for the company.

Email, Voicemail, Web Callback, Web Chat, SMS, Predictive, Preview, Simple CRM (Contacts), CRM, Quality Recording and Transaction Recording

An x marks each feature that is activated within the company package for the tenant.

Agents

Number of user definitions that have the permission level of agent.

Supervisors

Number of user definitions that have the permission level of supervisor, or guest supervisor.

System Admin

Number of user definitions that have the permission level of system administrator.

Admin

Number of user definitions that have the permission level of administrator.

DNIS

Number of DNIS numbers defined in the DNIS library for the company.

Projects

Number of projects defined for the company.

Inbound Voice Projects

Number of voice projects defined for the company.

Email Projects

Number of email projects defined for the company

Chat Projects

Number of email projects defined for the company

Web Callback Projects

Number of Web callback projects defined for the company.

SMS Projects

Number of SMS projects defined for the company

Fax Projects

Number of fax projects defined for the company

Predictive Projects

Number of predictive projects defined for the company.

Workgroups

Number of workgroups defined for the company.

Workgroup Voicemail Enabled

Number of workgroups that have enabled the voicemail option.

Total

The total of the statistics for each column for all companies. For the feature sets, the summation will include the number of companies where that feature set is activated