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System Peak Interactions Report

The System Peak Interactions Report tracks the number of system peak interactions in 15-minute intervals. This number is determined from the Interactions Peak table in the Oracle Contact Center Anywhere database.

CAUTION:  To insert the System Peak interactions, the Company 1 StatServer (the StatServer for the company ASP) must be running. Locking the StatServer for the company ASP becomes an issue if the customer does not use Company 1.

Table 109 describes the System Peak Interactions Report elements and the corresponding tables.

Table 109. System Peak Interactions Report
Item
Description
Table

Intervals

Time intervals.

InteractionsPeak

Interactions

The peak number of interactions during the interval.
  • InteractionsPeak
  • peakInteractions

Logins

The peak number of logins during the interval.
  • InteractionsPeak
  • peakLogins

Calls

The peak number of calls during the interval.
  • InteractionsPeak
  • peakCalls

Chats

The peak number of chats during the interval.
  • InteractionsPeak
  • peakChats

Emails

The peak number of emails during the interval.
  • InteractionsPeak
  • peakEmails

Overall

The maximum number of simultaneous logins, interactions, calls, chat, emails in Oracle Contact Center Anywhere during the requested period.
  • InteractionsPeak
  • peakChats
  • peakEmails
  • peakCalls
  • peakLogins

Published: 06 April 2009