Working with Standard Reports >

Scheduling a Standard Report

Before using the scheduling feature the first time, you must make some minor edits to the report.xml file. For more information, see Configuring the Report.xml File.

To schedule a standard report

Click the Schedule Report tab.

This tab allows you to:

Schedule reports to run automatically.
Schedule reports during selected periods.
Schedule reports to be sent automatically to one or more email addresses.

NOTE:  Oracle Contact Center Anywhere generates all scheduled reports at midnight, according to company itemizing.

Select the Enable Report Scheduling check box.

The following figure shows the options that appear on the screen.

Select one reporting period from the following list:
Daily. Provides statistics for a 24-hour period between midnight and midnight daily.
Weekly. Shows information from Sunday at 12:00 A.M. to the following Saturday at 11:59 P.M.
Monthly. Provides information for a complete month.
In the text boxes, do the following:
In the To text box, separate multiple email addresses with a semi-colon (;).

For example:

brice@indy500.com;gdefarran@indy500.com

NOTE:  You can enter a maximum of 2048 characters in the To field.

In the From text box, enter one or more email addresses where you want Oracle Contact Center Anywhere to send the report.

The person who receives the report sees this address in the email's From field.

NOTE:  You can enter a maximum of 128 characters in the From field.

From the Select an SMTP Group drop-down list, select a group.

These groups are configured as part of Oracle Contact Center Anywhere setup for libraries. For more information, see Adding or Editing an SMTP Groups Library.