Real Time Tenant Summary Report

The Real Time Tenant Summary Report provides a summary of real-time statistics for each tenant.

NOTE: Tenant statistics are updated at periodic intervals according to a refresh timer set by the administrator. Using NetAdmin, the statistics can also be refreshed manually with the Refresh Now button on the report. This report is available only for NetAdmin users and cannot be scheduled.

Table 118 describes the Real Time Tenant Summary Report elements, which allows NetAdmin to monitor real-time tenant statistics.

Table 118. Real Time Tenant Summary Report
Item	Descriptions
Company	The tenant's company.
Users Logged In	Current number of total users logged into the company.
Agents Available	Current number of Agent user types that are in the Available state for the company.
Interaction Count	Total number of active interactions in Oracle Contact Center Anywhere by tenant. This number includes interactions in the queue, being handling by agents, or by IVR.
Calls	Number of Calls in the queue for all projects, and currently in progress with IVR or being handled by agents.
Chats	Number of ACD Chats in the queue for all projects, and in progress with agents handling.
SMSes	Number of ACD SMS in queue for all projects and in progress with agents handling.
ACD Callbacks	Number of ACD Callbacks in queue for all projects and currently in progress with agents handling. This does not include rescheduled Voice Callbacks that are not due.
WEB Callbacks	Number of WebCallbacks in the queue for all projects, and currently in progress with agents handling. This does not include rescheduled callbacks that are not due.
Outbound Calls	Number of Outbound Calls in the queue for outgoing resources, and currently in progress with agents handling.
Emails	Number of ACD Emails in the queue for all projects, and those currently being handled by agents.
Faxes	Number of Faxes in the queue for all projects, and those currently being handled by agents.
Voicemails	Number of Voicemails in the queue for all projects, and those currently being handled by agents.
Abandoned Last 15 Seconds	Number of Abandoned ACD Calls within the last 15 seconds. After the initial display, the number appears as “–” until the first update is received.
TOTAL	Total of calculations for each column.
Refresh Now	Button used to refresh the statistics regardless of the timer setting.
Auto Refresh	Check to refresh the statistic within the timer setting.
Reset Timer	This button appears if the Auto Refresh option is checked. Click this button to reset the refresh timer while it is counting down.
Last Refresh Timer	Last time the statistic was refreshed.

NOTE: The date and time of the last update to the view is displayed at the bottom of the view.