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Working with Advanced Reports >
Peak Interactions Report
This topic describes the Peak Interactions Report. The Peak Interactions Report tracks the peak number of interactions used by Oracle Contact Center Anywhere, reported in preset intervals for the company.
Parts of the Peak Interactions Report
This topic describes the different parts of the Peak Interactions Report:
- Company name. The name of the company.
- Start Date and End Date. The period between the start and end dates.
- Report Printed On. The date and time, based on the time zone selection.
- Page 1 of x. Where x indicates the total number of pages.
Table 108 describes the Peak Interactions Report elements, the corresponding tables, and the formulas used in calculations (where applicable).
Table 108. Peak Interactions Report
| Item
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Description
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Table
|
Calculation
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| Intervals
|
The time interval.
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None
|
Not applicable.
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| Interactions
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The peak number of interactions during the interval.
|
InteractionsPeak
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Not applicable.
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| Logins
|
The peak number of logins during the interval.
|
InteractionsPeak
|
Not applicable.
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| Calls
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The peak number of calls during the interval.
|
InteractionsPeak
|
Not applicable.
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| Chats
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The peak number of chats during the interval.
|
InteractionsPeak
|
Not applicable.
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| Emails
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The peak number of emails during the interval.
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InteractionsPeak
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Not applicable.
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| Overall
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The maximum number of simultaneous logins, interactions, calls, chat, emails of the company during the requested period.
|
InteractionsPeak
- peakEmails
- peakLogins
- peakCalls
- peakChats
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Not applicable.
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