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Working with Advanced Reports >
Inbound Traffic Report by Project
The Inbound Traffic Report counts the number of calls offered by area code and by exchange within that area code.
NOTE: You can also configure this report to show all activities by all projects or for selected projects.
Table 113 describes the Inbound Traffic Report elements, the corresponding tables, and the formulas for calculations (where applicable).
Table 113. Inbound Traffic Report
| Item
|
Description
|
Table
|
Calculation
|
| DNIS
|
Project phone number (DNIS)
|
Projects
|
Not applicable
|
| Inbound Call Origin
|
|
|
Area Code
|
Area code where the call originated
|
Projects
ANI
|
Not applicable
|
|
|
EXC
|
The exchange where the call originated
|
None
|
Not applicable
|
|
|
Total Calls Offered
|
Total number of calls offered to the project
|
None
|
Not applicable
|
|
|
Total
|
The total number of inbound calls for each origin and for each project.
|
None
|
Not applicable
|
| DNIS Total Calls
|
The total number of DNIS inbound calls from all origins for each project.
|
None
|
Not applicable
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| Grand Total
|
The total number of DNIS calls from all origins and for all projects combined.
|
None
|
Not applicable
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