Working with Advanced Reports >

Identifying Who Can Access Advanced Reports

In most cases, you can decide which individual supervisor can access a report. However, because some reports are not available to supervisors, a Permissions tab is not available. These reports include the following:

  • Billing Report
  • System Peak Interactions Report
  • Service Billing Report
  • Inbound Traffic Report by Project
  • Call Details Report
  • Admin Audit Report
  • Security Audit Report
  • Platform Use Report
  • Configuration Baseline Report

To identify who can access advanced reports

  1. Click the Permissions tab to identify who can access this report.

    2. NOTE:  All Permissions screens work the same way. However, the content varies, because it depends on who can access Oracle Contact Center Anywhere.

  2. Do one of the following:
    • Click the Any Supervisor option.

      • This option allows any supervisor logged in to Oracle Contact Center Anywhere to run and view this report.

    • Click the following Supervisors option.

      • This option grants permission only to the supervisors whom you select in the Select list.

  3. Click OK.

    4. The report appears in a browser window.
Published: 06 April 2009